WashU IT and BJC IT Engineers have resolved the issue affecting the tube system at 4500 Siteman. The root cause is believed to be a scheduled firewall change on 12/10/25, after which some of the tube system equipment encountered communication issues. Rebooting the affected equipment has resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Dec 11, 2025 - 07:44 CST
Investigating
WashU IT and BJC technical teams are investigating a report that Siteman @ 4500 Forest Park is experiencing a communication issue with their tube delivery system.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Dec 11, 2025 - 06:41 CST
This incident affected: BJC Devices and Services (BJC Network Connectivity).