WashU IT Engineers have resolved the RMS delayed email notifications. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Apr 09, 2026 - 09:58 CDT
Monitoring
WashU IT has introduced a possible fix for delayed email notifications in RMS, rebooting the SMTP relay servers. Emails are flowing within the expected timeframe. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Apr 08, 2026 - 17:39 CDT
Investigating
WashU IT is investigating an issue in which notification emails in RMS are delayed. The application is hosted with a third-party vendor and WashU IT is working with them.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Apr 08, 2026 - 16:32 CDT
This incident affected: Research (RMS (Research Management System)).