Vendor Service Outage: Box Storage

Incident Report for Washington University - IT

Resolved

Box Storage has advised that they have successfully recovered their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Sep 04, 2025 - 14:14 CDT

Monitoring

WashU IT is investigating reports of issues with Box Storage applications not loading. The vendor has implemented a fix for their service issue and is monitoring to ensure that no further issues are identified. Please refer to https://status.box.com/ for additional information.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 04, 2025 - 13:54 CDT

Investigating

WashU IT is investigating reports of issues with Box Storage applications not loading. The issues are believed to be a vendor service issue. We will continue to monitor https://status.box.com/ until the vendor acknowledges the service issue and provides more details.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 04, 2025 - 13:18 CDT
This incident affected: Communications & Collaboration (Box File Storage System).