Service Outage - High Severity: CCure Building Lock System Unavailable

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting CCure by restarting a database server. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Mar 23, 2026 - 11:42 CDT

Investigating

WashU IT is investigating an issue with the CCure Building Lock System application. Users are trying to log in and are receiving an error message about the server interacting with the database.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Mar 23, 2026 - 10:20 CDT
This incident affected: Administrative & Enterprise Systems (Vended Applications).
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