Update - Washington University IT continues to address the issue in which Citrix is no longer installed after remote devices on VPN performed the upgrade to 25H2. Affected machines require that Citrix be reinstalled. The Service Desk has cleared their call queue but the incident remains open while they are still receiving calls about it.
Users can self-install Citrix via Software Center by searching for Citrix in Software Center and selecting Citrix Workspace. (Note: the machine must be connected via VPN and a restart is required.)
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 12:33 CDT
Users can self-install Citrix via Software Center by searching for Citrix in Software Center and selecting Citrix Workspace. (Note: the machine must be connected via VPN and a restart is required.)
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 12:33 CDT
Identified - Washington University IT has identified the cause of the issue in which Citrix is no longer installed after remote devices on VPN performed the upgrade to 25H2. Affected machines require that Citrix be reinstalled. The Service Desk continues to work through their call queue. Users can self-install Citrix via Software Center by searching for Citrix in Software Center and selecting Citrix Workspace. (Note: the machine must be connected via VPN and a restart is required.)
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 10:44 CDT
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 10:44 CDT
Update - WashU IT is investigating reports of Citrix no longer being installed after remote devices upgrade to 25H2. Reinstalling Citrix via Software Center is working in most cases. Users can self-install Citrix via Software Center by searching for Citrix in Software Center and selecting Citrix Workspace. (Note: the machine must be connected via VPN and a restart is required.)
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 09:16 CDT
If Software Center shows an Uninstall option for Citrix workspace then please Navigate to Citrix in the lower corner of your desktop Right click on the Citrix icon Select Refresh
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 09:16 CDT
Investigating - WashU IT is investigating reports of Citrix no longer being installed after remote devices upgrade to 25H2. Reinstalling Citrix via Software Center is working in most cases.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 07:43 CDT
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 22, 2026 - 07:43 CDT
About This Site
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
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