All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Autosys (Batch job processing) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing ? Operational
S-Fax ? Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud ? Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma ? Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing ? Operational
Desktop Computing ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Wired Network Services ? Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB ? Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

WUCON Firewall Migration: Phase 2 Nov 12, 2025 19:00 - Nov 13, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 12, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 12.
Posted on Oct 23, 2025 - 11:45 CDT

WUCON Firewall Migration: Phase 3 Nov 19, 2025 19:00 - Nov 20, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 19, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 19.
Posted on Oct 23, 2025 - 11:46 CDT

WUCON Firewall Migration: Phase 4 Dec 3, 2025 19:00 - Dec 4, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 3, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 3.
Posted on Oct 23, 2025 - 11:47 CDT

WUCON Firewall Migration: Phase 5 Dec 10, 2025 19:00 - Dec 11, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 10, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 10.
Posted on Oct 23, 2025 - 11:49 CDT
Nov 7, 2025
Service Outage - High Severity: Fmd.wustl.edu
Resolved - WashU and BJC IT Engineers have resolved the issue affecting fmd.wustl.edu. The issue was identified as a resource issue on some authentication servers. Rebooting the servers resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 7, 14:48 CST
Update - WashU IT and BJC IT are investigating reports that users are unable to log in to fmd.wustl.edu, or are getting error messages or slow performance. The issue is believed to be related to SSL authentication on a URL redirect. Users may be able to connect more successfully by using https://wuapps.wustl.edu/ in place of any previous links. Technical teams continue to troubleshoot the issue and have a support ticket open with one of our vendors for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 7, 12:39 CST
Update - WashU IT and BJC IT are investigating reports that users are unable to log in to fmd.wustl.edu, or are getting error messages or slow performance. The issue is believed to be related to SSL authentication on a URL redirect. Users may be able to connect more successfully by using https://wuapps.wustl.edu/ in place of any previous links. Technical teams continue to troubleshoot the issue and have a support ticket open with one of our vendors for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 7, 11:19 CST
Update - WashU IT and BJC IT are investigating reports that users are unable to log in to fmd.wustl.edu, or are getting error messages or slow performance. The issue is believed to be related to SSL authentication on a URL redirect. Users should start using https://wuapps.wustl.edu/ in place of any previous links, and that should allow users to connect successfully.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 7, 10:04 CST
Investigating - WashU IT is investigating reports that users are unable to log in to fmd.wustl.edu, or are getting error messages or slow performance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 7, 09:04 CST
Partial Service Outage: Authentication Services at 4444
Resolved - This incident has been resolved.
Nov 7, 13:18 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 12:50 CST
Investigating - WashU IT is investigating an issue with authentication services at 4444. Some users in this location may experience login failure or delays to a subset of applications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 7, 12:41 CST
Vendor Service Outage: Canvas
Resolved - This incident has been resolved.
Nov 7, 12:38 CST
Monitoring - A fix has been implemented by the vendor and WashU is monitoring the results.

More details can be found at https://status.instructure.com/
Nov 7, 11:26 CST
Investigating - Canvas is currently experiencing an issue that is affecting multiple customers including WashU.

Instructure is aware of the issue and working to resolve it.

More details can be found at https://status.instructure.com/
Nov 7, 10:46 CST
Nov 6, 2025
WUCON Firewall Migration: Phase 1
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 5, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 5.
Oct 23, 11:42 CDT
Nov 5, 2025
Nov 4, 2025

No incidents reported.

Nov 3, 2025
Vendor Service Degradation - Low Severity: Workday Intermittently Slow
Resolved - WashU IT Engineers monitored Workday throughout the day today and did not observe further issues. Workday is operating normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 3, 19:26 CST
Investigating - WashU IT is investigating internal reports that Workday is running slowly (no user calls at this time). Based on previous years, some performance degradation is normal during open enrollment for benefits. Technical teams will continue to monitor the environment and will consider sending end user communication if the Service Desk starts receiving calls on the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 3, 10:21 CST
Monitoring - AT&T Outage at 101 South Hanley
Resolved - This incident has been resolved.
Nov 3, 11:50 CST
Monitoring - WashU IT is aware of an AT&T issue affecting network services at 101 South Hanley.

At the moment services are up and running. A ticket has been opened with AT&T and WashU IT is monitoring service health.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 3, 10:53 CST
Service Degradation: Wired Network at West Campus
Resolved - This incident has been resolved.
Nov 3, 11:50 CST
Update - We are continuing to monitor for any further issues.
Nov 3, 11:08 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 11:08 CST
Investigating - WashU IT is investigating an issue with network performance for some users at West Campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Nov 3, 10:55 CST
Service Outage - Low Severity: Becker.wustl.edu Medical Library Site Unavailable
Resolved - WashU IT Engineers have resolved the issue affecting becker.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 3, 11:27 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 11:10 CST
Investigating - WashU IT is investigating an issue with the Becker Medical Library website, becker.wustl.edu. The server for the site is still working, but the website to access it is returning connection errors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 3, 08:43 CST
Nov 2, 2025
Service Degradation to Single Sign On Authentication
Resolved - WashU IT Engineers have resolved the issue with authentication.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 2, 21:21 CST
Investigating - WashU IT is investigating an issue with Single Sign on Authentication. Services that rely on Single Sign on Authentication may be intermittently unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Nov 2, 20:37 CST
Nov 1, 2025
Service Outage - High Severity: Ameren Power Outages @ Danforth/South 40
Resolved - WashU IT Engineers have confirmed that power has been restored to all affected locations. Network services have recovered at all locations except one (Rebstock), which has a network device which will need additional troubleshooting. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 1, 16:10 CDT
Investigating - WashU IT is aware of power outages at multiple locations on the Danforth and South 40 campuses. The majority of the impacted locations have already recovered, but the South 40 location is still without power. Ameren is aware of the outages and we expect power to fully restored by 4-4:30pm.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 1, 15:42 CDT
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Service Outage: Microsoft Services
Resolved - Microsoft has indicated that services across the affected regions have largely recovered.

They will be working on any residual impact and monitoring the situation into the morning hours.

We appreciate your patience as Microsoft worked to restore service.
Oct 29, 22:03 CDT
Monitoring - Microsoft has restored most services and has provided an estimate of 7:40 PM CDT for full restoration.
Oct 29, 18:46 CDT
Identified - Microsoft has identified the issue and implemented a corrective change.

Some services are showing signs of recovery but no official ETA has been provided by the vendor.
Oct 29, 14:44 CDT
Investigating - WashU IT is aware of a national Microsoft issue affecting multiple services, including Exchange/Outlook, Teams, SharePoint, Azure, and other 365 services.

Microsoft is aware of the issue and is implementing measures to resolve the issue.
Oct 29, 12:23 CDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Service Outage (Low Severity): Splunk Errors
Resolved - WashU IT Engineers have resolved the issue affecting Splunk. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 27, 21:12 CDT
Monitoring - WashU IT is investigating an issue with users receiving errors when trying to use the Splunk data platform. Technical teams have restored service to Splunk and are monitoring the environment to ensure full recovery.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
IT Management - Splunk
Oct 27, 20:07 CDT
Update - WashU IT is investigating an issue with users receiving errors when trying to use the Splunk data platform. Additionally, Splunk alerts are not currently working. Technical teams are on a call with the vendor and are actively troubleshooting the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 27, 18:13 CDT
Investigating - WashU IT is investigating an issue with users receiving errors when trying to use the Splunk data platform. Technical teams are performing a restart of the affected environment in order to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 27, 15:47 CDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Service Outage (High Severity): Network Monitoring Unavailable
Resolved - WashU IT Engineers have worked with the vendor to resolve the issue affecting network monitoring. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 24, 14:43 CDT
Investigating - WashU IT is investigating an issue with network monitoring not working on a Hoth server. There is no direct end user impact from this, aside from the reduced awareness of a service becoming unavailable while monitoring is offline.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 24, 13:45 CDT
← Incident History Powered by Atlassian Statuspage