Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

RMS Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

S-Fax Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

myIRB Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Adobe Creative Cloud Operational

Engineering School Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Service Outage (Vendor) - Low Severity: Fenton Pediatrics Power Outage

Resolved - WashU IT Engineers have confirmed that Ameren has restored power to the Fenton Pediatrics site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 11, 10:21 CDT

Investigating - WashU IT and Facilities teams have confirmed that Ameren is currently experiencing a power outage which affects Fenton Pediatrics. Users at this site are unable to access network and internet resources while power is unavailable. Ameren is working on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 11, 09:48 CDT

Jul 10, 2025

Service Outage (Vendor): Microsoft Outlook and Teams

Resolved - Microsoft has resolved the issue with Outlook.

If you continue to experience further issues, please contact us at 314-933-3333.
Jul 10, 16:30 CDT

Monitoring - Microsoft has introduced a possible fix for the issues. Teams are continuing to monitoring the service.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 10, 15:32 CDT

Update - WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft believes that the fix they implemented has deployed to most customers and that service has been mostly restored. They continue to monitor their environment in case of additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 10, 13:45 CDT

Identified - WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has deployed an update to impacted users and is monitoring the environment to identify any additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 10, 11:50 CDT

Update - We are continuing to investigate this issue.
Jul 10, 10:16 CDT

Investigating - WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has acknowledged a service outage and is working to resolve the problem. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 10, 10:13 CDT

Jul 9, 2025

Service Degradation: Stale ARCH/SalesForce data in Workday

Resolved - The issue with data exports from SalesForce has been resolved.

If you continue to experience further issues, please contact us at 314-933-3333.
Jul 9, 13:21 CDT

Investigating - WashU IT is investigating an issue with data exports from ARCH/SalesForce into Workday. Some journal entries may be a day behind until the issue is corrected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 9, 12:17 CDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1410 Tower Grove

Resolved - Charter Spectrum has repaired the fiber cut and network connectivity has been restored
Jul 3, 14:36 CDT

Identified - WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 09:48 CDT

Investigating - WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum does not list this site as being under maintenance and has requested that we send someone on-site to check the status of power to their equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 06:25 CDT

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1234 South Kingshighway

Resolved - Charter Spectrum has repaired the fiber cut and network connectivity has been restored
Jul 3, 14:36 CDT

Update - WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 09:48 CDT

Investigating - WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Charter Spectrum has emergency maintenance in progress for this site and is expecting service to be restored by approximately 7am. This site is listed as having approximately 130 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 06:29 CDT

Service Outage - High Severity: Med School Review Site Interfolio

Resolved - This incident has been resolved.
Jul 3, 06:20 CDT

Identified - WashU IT Engineers have received confirmation from the Interfolio vendor that their service issues have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 2, 19:18 CDT

Update - WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. The vendor has made some progress on resolving the service outage, and technical teams continue to work with them on fully restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 2, 09:30 CDT

Investigating - WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. Currently the vendor is experiencing a service outage which is preventing users from uploading documents and potentially accessing other features.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 1, 15:08 CDT

Jul 2, 2025

Jul 1, 2025

Jun 30, 2025

Service Outage - High Severity: Northwest Tower Network Connectivity

Resolved - WashU IT Engineers have resolved the network connectivity issues affecting Northwest Tower. The issue is believed to be due to a software bug on a network switch. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 30, 13:18 CDT

Update - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. Technical teams are still troubleshooting the issue and will be opening a support case with the vendor for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 12:08 CDT

Update - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The issue has been partially diagnosed and resolved; however, some users may still be impacted. Troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 11:14 CDT

Investigating - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The symptoms are wired internet connections intermittently disconnecting. The issue appears initially to be different from the issue reported earlier this morning and is being considered a new major incident at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 10:29 CDT

Service Outage - High Severity: Northwest Tower Network Connectivity

Resolved - WashU IT Engineers have resolved the issue affecting network connectivity at Northwest Tower. The issue was traced to a missing configuration item from a scheduled change on 6/29. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 30, 08:52 CDT

Investigating - WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 08:20 CDT

Jun 29, 2025

No incidents reported.