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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
Service Outage - Low Severity: Midmark EKG App Not Loading Within Citrix
Resolved - WashU IT and BJC IT Engineers have successfully resolved the issue affecting Epic and Midmark EKG. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 17, 18:40 CST
Identified - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams working with the vendor have identified at least part of the root cause and are in the process of applying a fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 17:12 CST
Update - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams are working together to troubleshoot and have reached out to the vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 15:23 CST
Investigating - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 14:03 CST
Dec 16, 2025
Service Outage (Vendor) - High Severity: Box Storage Service Outage
Resolved - WashU IT Engineers have confirmed that Box services appear to be restored. The Box vendor has indicated that they have applied a fix and are monitoring to ensure no further issues are observed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 16, 21:44 CST
Investigating - WashU IT is aware that the Box Storage vendor is experiencing service issues, per their status page (https://status.box.com/).

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 16, 21:07 CST
Partial Service Outage: Epic Via Wifi
Resolved - This incident has been resolved.
Dec 16, 08:15 CST
Investigating - WashU IT has received reports of an issue affecting a subset of Epic users on WiFi.

Users are able to connect to VPN as a workaround.

Teams are working to investigate the issue.
Dec 16, 07:48 CST
Dec 15, 2025
Service Outage (Vendor) - Low Severity: SFax Slow Performance
Resolved - WashU IT Engineers have monitored the SFax environment throughout the day and no further issues have been identified. At this time we are closing the major incident and considering the issue resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 15, 23:08 CST
Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has identified the root cause of the system instability this week and is still working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 12, 16:15 CST
Monitoring - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has not communicated a formal resolution, but SFax performance seems to have improved late this afternoon. Technical teams will monitor the service until Friday morning and will look for an update from the vendor at that time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 16:43 CST
Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor is still working on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 14:17 CST
Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has acknowledged performance issues on their platform on 12/10 and 12/11 and continues to work on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 09:26 CST
Update - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. Users may experience intermittent improvement in performance, but the vendor is still working to fully restore service and has not provided an ETR at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 16:50 CST
Update - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. The vendor is still working through a backlog of fax jobs due to yesterday's outage. Users may start to see some improvement in SFax performance, but the vendor has not yet declared the impact to be resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 12:21 CST
Investigating - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. The vendor has confirmed that they are encountering issues due to a backlog of fax jobs after a service outage yesterday. They expect the backlog to finish processing and for service to be restored later today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 08:36 CST
Service Outage - High Severity: RMS Data Issue
Resolved - WashU IT Engineers have resolved the issue affecting RMS data. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 15, 23:04 CST
Update - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration from Workday. A fix was deployed to the Production environment and was partially successful in resolving the issue. Technical teams will resume troubleshooting on Tuesday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 22:07 CST
Update - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration from Workday. A fix has been successfully implemented in the Test environment and is currently being deployed into Production.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 21:03 CST
Identified - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration into Workday. End users are currently only seeing data through EOD Thursday 12/11/25. After a support call with our vendor, technical engineers have implemented a potential fix in the test environment and are waiting to confirm if the issue is resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 18:18 CST
Investigating - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration into Workday. End users are currently only seeing data through EOD Thursday 12/11/25.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 15:03 CST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Dec 11, 2025
Service Outage - High Severity: Siteman Tube System @ Forest Park
Resolved - WashU IT and BJC IT Engineers have resolved the issue affecting the tube system at 4500 Siteman. The root cause is believed to be a scheduled firewall change on 12/10/25, after which some of the tube system equipment encountered communication issues. Rebooting the affected equipment has resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 11, 07:44 CST
Investigating - WashU IT and BJC technical teams are investigating a report that Siteman @ 4500 Forest Park is experiencing a communication issue with their tube delivery system.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 06:41 CST
WUCON Firewall Migration: Phase 5
Completed - The scheduled maintenance has been completed.
Dec 11, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 10, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 10.
Oct 23, 11:49 CDT
Dec 10, 2025
Ameren Service Outage: St. Peters
Resolved - This incident has been resolved.
Dec 10, 12:27 CST
Investigating - WashU IT aware of an Ameren power outage affecting two clinics in St. Peters:

Women's Care Specialists
Cloverleaf Pediatrics

Ameren is working to resolve the issue.
Dec 10, 09:39 CST
Vendor Service Outage: WorkDay
Resolved - This incident has been resolved.
Dec 10, 09:33 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 15:04 CST
Investigating - WashU IT is investigating an issue with WorkDay that is affecting multiple customers.
The vendor is working to resolve the issue.

Please call 314-933-3333 if you have any questions.
Dec 9, 14:40 CST
Dec 9, 2025
Service Outage (Vendor) - Low Severity: SFax not allowing users to log in
Resolved - This incident has been resolved.
Dec 9, 14:39 CST
Investigating - WashU IT is investigating an issue with SFax not allowing users to log in so they can send outbound faxes. Inbound faxes are not affected. The vendor has acknowledged a service outage and is working to resolve the issue.

Please call 314-933-3333 if you have any questions.
Dec 9, 10:32 CST
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Service Outage - High Severity: Research Data Center West Power Outage
Resolved - WashU IT Engineers have resolved the issue affecting RIS Storage and Compute. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 4, 21:50 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. RIS Storage1 is taking some additional time to be brought online; RIS Compute will remain unavailable until the Storage infrastructure is fully restored to active service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 18:10 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. RIS Storage infrastructure has been partially restored; Compute will remain unavailable until Storage services are fully restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 16:40 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Power and network connectivity have been restored and engineers are working to bring Storage infrastructure back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 14:43 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Facilities technicians have restored power to the data center and engineers are in the process of bringing network and RIS services back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 13:44 CST
Identified - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Facilities technicians have restored power to the data center and engineers are in the process of bringing network and RIS services back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 12:43 CST
Investigating - WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 11:30 CST
WUCON Firewall Migration: Phase 4
Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 3, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 3.
Oct 23, 11:47 CDT
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