Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Service Outage: Microsoft 365 Service Degradation

Resolved - WashU IT Engineers have confirmed that Microsoft has resolved the issues affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 23, 07:25 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's indicates that they have had some success at restoring functionality, particularly to Outlook Online and Teams, but that they are still working to adjust load balancing and fully restore services. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 21:42 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they continue to pursue restorative actions and are monitoring their services to determine further actions. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 19:44 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they have taken some corrective action and are evaluating their services to determine if more action is required. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 16:55 CST

Investigating - WashU IT is investigating an issue with Microsoft 365. Per Microsoft's published information, users may see degraded functionality and intermittent service unavailability in email, Teams, SharePoint Online, OneDrive, and other M365 services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 15:35 CST

Jan 22, 2026

Jan 21, 2026

Service Outage (Vendor) - High Severity: Microsoft 365

Resolved - Microsoft's latest update is that the Microsoft 365 issue is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 21, 13:40 CST

Update - WashU IT is investigating reported issues with degraded performance in Teams calls for some users. Microsoft has investigated possible service issues with Office 365 and Teams and believes they were caused by network issues outside of their services. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:54 CST

Investigating - WashU IT has received notification from Microsoft that they are experiencing a service issue affecting 365 service, including Teams and Office. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:32 CST

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Service Outage - High Severity: Workday Login Failing

Resolved - WashU IT Engineers identified an issue on one of the Workday servers and removed it from rotation. Users are now able to log into Workday successfully. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 19, 13:56 CST

Update - We are continuing to investigate this issue.
Jan 19, 13:32 CST

Investigating - WashU IT is investigating an issue with users being unable to log into Workday and possibly giving a password error.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 19, 13:13 CST

Jan 18, 2026

No incidents reported.

Jan 17, 2026

Service Outage - Low Severity: RIS Compute 2 Storage Issue

Resolved - WashU IT Engineers were able to resolve an Active Directory issue affecting RIS Compute. RIS support will continue to work with the vendor on further corrective actions, but the major incident will be marked resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 17, 01:14 CST

Update - WashU IT is investigating an issue with the RIS Compute 2 platform's storage system. Some users may be unable to access their jobs due to a permissions issue. Technical teams working with the vendor have resolved some of the root cause issues with active directory and are now troubleshooting user permissions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 17, 00:06 CST

Investigating - WashU IT is investigating an issue with the RIS Compute 2 platform's storage system. Some users may be unable to access their jobs due to a permissions issue. Technical teams have opened a support case with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 16, 23:10 CST

Jan 16, 2026

Jan 15, 2026

No incidents reported.

Jan 14, 2026

Service Outage - High Severity: ServiceNow Disruption

Resolved - WashU IT Engineers have resolved the issues affecting ServiceNow. The issue with Incident tickets appearing as chats was identified as something affecting one specific team (Radiology Support); the impact of that has been mitigated by temporarily disabling some chat functionality for that group, which will be re-enabled later. The issue of ServiceNow freezing appears to have been temporary and has resolved with no action taken. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 14, 11:56 CST

Investigating - WashU IT is investigating several reported issues with ServiceNow. Service Desk teams are experiencing frozen screens or Incident tickets incorrectly appearing as chat conversations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 14, 10:32 CST

Jan 13, 2026

Service Outage - High Severity: Unable to Connect to RMS [REOPENED]

Resolved - WashU IT Engineers have seen no further instabilities in the RMS system thanks to the workaround provided by the vendor. The vendor will be providing a more long-term solution this week in the form of optimizing some of their code.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 13, 16:24 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams have made additional progress in identifying and understanding the root cause of the performance issues observed earlier in the week. The vendor is working on developing a fix, and in the meantime several workarounds have been implemented to reduce the likelihood of triggering the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 17:46 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor on a fix, and in the interim we continue to monitor for a reoccurrence of the errors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 10:37 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are still working with the vendor and will provide another update on Friday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 17:06 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor and have made additional progress on identifying a possible root cause of the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 09:47 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor on developing a short-term fix, and will monitor the environment in the interim.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 18:31 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams tested a possible short-term fix from the vendor, but have determined that additional development will be needed before it can be successfully deployed in Production.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 13:19 CST

Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are testing a short-term fix and will determine next steps late today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 09:16 CST

Monitoring - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams have been working with the vendor throughout the day and are monitoring the platform for signs of a reoccurrence.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 6, 18:36 CST

Identified - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are actively working with the vendor on both short term and long term restorative options.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 6, 10:00 CST

Monitoring - WashU IT is investigating reports that RMS users are experiencing error messages again when trying to connect to RMS. The vendor has restored service and continues to try and identify the root cause. Technical teams will continue to monitor the environment until the vendor provides an update on Tuesday morning (1/6).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 5, 16:35 CST

Investigating - WashU IT is investigating reports that RMS users are experiencing error messages again when trying to connect to RMS. Technical teams are reconvening a call with the vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 5, 15:35 CST

Service Outage - High Severity: Student Papercut Funds Unavailable

Resolved - WashU IT has restored the residential housing printing credits to all impacted residential students.
Jan 13, 15:53 CST

Monitoring - WashU IT is investigating an issue with some students reporting that they cannot access their Papercut funds. Technical teams are taking the necessary steps to manually restore the expected balance of funds to affected students. We will continue to monitor the situation overnight and will reconvene on Tuesday morning to do a final status check before closing the MI.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 12, 18:18 CST

Update - WashU IT is investigating an issue with some students reporting that they cannot access their Papercut funds. The issue is related to workflow with Workday and the students' move-in date, and is expected to be resolved automatically within the next 48 hours. In the interim, if students try to print it will deduct the cost from their Bear Bucks account.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 12, 16:42 CST

Investigating - WashU IT is investigating an issue with some students reporting that they cannot access their Papercut funds.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 12, 15:22 CST

Jan 12, 2026

Service Outage: Data Warehouse

Resolved - This incident has been resolved.
Jan 12, 09:18 CST

Investigating - WashU IT is investigating an issue with the Data Warehouse (Cognos).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Jan 12, 09:06 CST

Jan 11, 2026

No incidents reported.