All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
myIRB ? Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Adobe Creative Cloud ? Operational
Engineering School Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance at 4444 Forest Park Apr 30, 2025 06:00-07:00 CDT

WashU IT will replace network devices which service the Lower Level and 1st Floor of 4444 Forest Park on April 30, between 6:00 and 7:00am.

The below services will be unavailable for approximately 10 minutes during the maintenance window.
- Wired Network
- VoIP Phones
- WashU WiFi
- Remote access to devices located in the impacted location(s)

CHG0057899 & CHG0057900
Posted on Apr 25, 2025 - 10:25 CDT

Network Maintenance at 4560 Clayton / CID Research Building May 1, 2025 06:00-06:30 CDT

WashU IT will replace network devices which service the Lower Level of 4560 Clayton / the CID Research Building on May 1, between 6:00 and 6:30am.

The below services will be unavailable for approximately 10 minutes during the maintenance window.
- Wired Network
- VoIP Phones
- WashU WiFi
- Remote access to devices located in the impacted location(s)
Posted on Apr 25, 2025 - 10:31 CDT
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Intermittent Service Outage: Tableau
Resolved - WashU IT Engineers have resolved the issue with Tableau.
Apr 23, 13:23 CDT
Monitoring - WashU IT has introduced a possible fix for the issue.

Teams are continuing to monitoring the service.
Apr 23, 11:58 CDT
Investigating - WashU IT is investigating aware of an issue with Tableau causing intermittent issues.

Teams are working with the vendor to resolve the issue.
Apr 23, 11:22 CDT
Service Outage - Low Severity: Microsoft Office 2016 Applications
Resolved - WashU IT Engineers have identified the root cause of the issue affecting Microsoft Office 2016 users. We have confirmed that upgrading to Office 365 is a valid path to resolve the impact. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 23, 11:43 CDT
Investigating - WashU IT is investigating reports from users who are seeing blank screens or otherwise can't load Microsoft Outlook, Word, etc. The issue appears to be limited to the remaining users who had not already upgraded to Microsoft Office 365 and are still using Office 2016. A root cause has been identified and technical teams are working on determining a fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 23, 10:28 CDT
Apr 22, 2025
Service Outage - High Severity: Login Issues Affecting Multiple Services
Resolved - WashU IT Engineers have resolved the issue affecting authentications and network traffic. The issue was related to a misconfiguration with the system which sends out computer updates; when that misconfiguration was resolved, traffic from software updates was much higher than normal and exceeded available capacity, impacting other systems. Services have now been restored.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Apr 22, 14:23 CDT
Update - We are continuing to work on a fix for this issue.
Apr 22, 14:22 CDT
Identified - WashU IT is investigating reports that users are unable to log into multiple services, including Epic and wifi. The issue appears to be related to a large data transfer; technical teams are working to confirm details and stop the data transfer in order to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 22, 13:17 CDT
Update - WashU IT is investigating reports that users are unable to log into multiple services, including Epic and wifi. A support case has been opened with Cisco. Server reboots were performed and there was a brief improvement in login performance, but delays continued to climb after that. Technical teams are still working to understand the root cause of the issue in order to determine how to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 22, 12:02 CDT
Update - WashU IT is investigating reports that users are unable to log into multiple services, including Epic and wifi. A support case has been opened with Cisco, and technical teams are performing server reboots to try and restore service. The server reboot process may take some time to complete, another update will be provided around Noon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 22, 11:19 CDT
Investigating - WashU IT is investigating reports that users are unable to log into multiple services, including Epic and wifi. A support case has been opened with Cisco, and technical teams are performing server reboots to try and restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 22, 11:02 CDT
Service Outage - Low Severity: NIH.gov Logins Not Working [Resolved]
Resolved - WashU IT received reports of an issue with users being unable to log into the NIH.gov. This issue has been identified as related to a scheduled change on Monday night, where some pre-existing configuration settings for one provider conflicted with what was generally being implemented. Technical teams have made the necessary changes to resolve the issue and have confirmed that service is restored.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 22, 09:30 CDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Service Outage - Low Severity: Software Center Entries Missing
Resolved - WashU IT Engineers have resolved the issue affecting Software Center entries. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 17, 12:01 CDT
Investigating - WashU IT is investigating an issue with Software Center is not displaying the correct software entries. The issue may be related to a recent scheduled change to modify a certificate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 17, 10:53 CDT
Apr 16, 2025
Service Outage (BJC) - High Severity: Epic Freezing and Login Issues
Resolved - BJC Technical teams received additional information from the Epic vendor. The issue appears to be related to a DNS misconfiguration during scheduled Epic data center traffic migration. Epic modified the DNS configuration and affected users are reporting that service is restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 16, 19:44 CDT
Investigating - BJC IT has started a P1 call due to reports that Epic is freezing or that users cannot log into Epic. A support case has been opened with the vendor and they are investigating the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 16, 19:24 CDT
Service Outage (Vendor) - Low Severity: Zoom Service Outage
Resolved - Zoom support has indicated that their services are restored. Users may need to flush their DNS cache; if you are still experiencing issues and need assistance with this step, please contact the WashU Service Desk at 314-933-3333.

We appreciate your patience during this incident.
Apr 16, 15:59 CDT
Update - WashU IT has received notification from Zoom that they are experiencing a service outage. Users may be unable to log in to the Zoom app or start or join Zoom meetings. The vendor is still working to restore service.

Please call 314-933-3333 if you have any questions.
Apr 16, 15:37 CDT
Investigating - WashU IT has received notification from Zoom that they are experiencing a service outage. Users may be unable to log in to the Zoom app or start or join Zoom meetings. The vendor is working to restore service.

Please call 314-933-3333 if you have any questions.
Apr 16, 14:41 CDT
Apr 15, 2025
Service Outage (Vendor) - Low Severity: Mac Self-Service Portal (Jamf)
Resolved - The Jamf vendor has restored service to some customers and is still working to fully restore service across all affected platforms. WashU IT Engineers have verified that our Jamf service is functioning normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 15, 19:25 CDT
Identified - WashU IT has received notification from the Jamf vendor that they are experiencing a service outage affecting multiple customers. This impacts WashU Mac computer users and may result in them being unable to use the software self-service portal. The vendor has identified the root cause and is working to develop a fix. Please refer to the vendor's Status Page for more details: https://status.jamf.com/.

Please call 314-933-3333 if you have any questions.
Apr 15, 17:32 CDT
Investigating - WashU IT has received notification from the Jamf vendor that they are experiencing a service outage affecting multiple customers. This impacts WashU Mac computer users and may result in them being unable to use the software self-service portal. Please refer to the vendor's Status Page for more details: https://status.jamf.com/.

Please call 314-933-3333 if you have any questions.
Apr 15, 16:33 CDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Service Outage - Low Severity: Network Unavailable @ 22 N. Euclid
Resolved - WashU IT Engineers have confirmed that Spectrum restored service to the 22 N. Euclid site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 12, 09:52 CDT
Update - WashU IT is investigating an issue with network connectivity at the 22 N. Euclid site. Spectrum is still running diagnostics and has engaged additional engineering resources towards repairing the damaged fiber. No ETR has been provided by Spectrum at this time; we will post another update on Saturday morning ~9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 22:02 CDT
Update - WashU IT is investigating an issue with network connectivity at the 22 N. Euclid site. Spectrum is still running diagnostics and has engaged additional engineering resources towards repairing the damaged fiber.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 18:56 CDT
Identified - WashU IT is investigating an issue with network connectivity at the 22 N. Euclid site. Spectrum has identified a fiber cut causing a service outage and is engaging repair technicians to go on-site.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 15:55 CDT
Investigating - WashU IT is investigating an issue with network connectivity at the 22 N. Euclid site. Network team has someone on-site; troubleshooting has been unsuccessful, so a support ticket has been opened with Spectrum to come out and investigate further.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 14:02 CDT
Apr 11, 2025
Service Outage - High Severity: Email-to-Text Messages to Verizon Undeliverable
Resolved - WashU IT Engineers have resolved the issue affecting email-to-text messages to Verizon. Technical teams will follow up with affected users to ensure that any related impact is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 11, 10:51 CDT
Investigating - WashU IT is investigating an issue with email-to-text messages to Verizon being undeliverable. Technical teams implemented a configuration change on Thursday 4/11 to resolve some issues affecting multiple groups' email messages. This change caused impact to the ability to send email-to-text messages to Verizon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 11, 10:30 CDT
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