Washington University

Service Outage - High Severity: WUSM Workstations Expired Certificate

Monitoring - WashU IT is investigating an issue with an expired certificate affecting multiple WUSM workstations. A fix has been deployed to make a valid certificate available to affected workstations, but it may take some additional time to fully implement the new certificate. Technical teams will monitor the situation and will provide another update around 2pm on Tuesday, 4/14.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 13, 2026 - 16:33 CDT

Investigating - WashU IT is investigating an issue with an expired certificate affecting multiple WUSM workstations. The main issue being reported is affecting Powershare (Radiology/Cardiology image sharing service), but other services may be impacted as well. A workaround has been successfully implemented for some affected workstations while technical teams continue to troubleshoot the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 13, 2026 - 15:39 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Network & Connectivity Major Outage

Internet Major Outage

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Degraded Performance

Partial Outage

Major Outage

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Past Incidents

Apr 14, 2026

Service Outage - High Severity: External Emails Not Being Received

Resolved - WashU IT Engineers have resolved the issue affecting external mail and have confirmed that mail delivery is functioning normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 14, 10:31 CDT

Monitoring - WashU IT identified an issue affecting mail processing queues and implemented a fix. Delivery of external inbound email has been restored and all delayed messages should be available. Technical teams will monitor the environment and will provide another update around 10am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 14, 00:07 CDT

Investigating - WashU IT is investigating reports that inbound email messages from external sources are not being received. Technical teams are working to confirm details and reproduce the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 13, 22:33 CDT

Apr 13, 2026

Vendor Service Outage: GrubHub

Resolved - GrubHub Campus has indicated that all services are back at operational baseline with all systems healthy.

Mobile orders are working as expected.
Apr 13, 18:07 CDT

Update - Dining Services is in contact with the GrubHub vendor who is aware of the issue and working to restore service.

Food services are still available through traditional walk-up kiosks.
Apr 13, 16:40 CDT

Identified - Washington University IT is aware of a vendor issue affecting GrubHub customers.

The vendor is working to working to resolve the issue.

We appreciate your patience as we work to restore service.
Apr 13, 16:02 CDT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

Service Degradation: Delayed Email Notification in RMS

Resolved - WashU IT Engineers have resolved the RMS delayed email notifications. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 9, 09:58 CDT

Monitoring - WashU IT has introduced a possible fix for delayed email notifications in RMS, rebooting the SMTP relay servers. Emails are flowing within the expected timeframe. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 8, 17:39 CDT

Investigating - WashU IT is investigating an issue in which notification emails in RMS are delayed. The application is hosted with a third-party vendor and WashU IT is working with them.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 8, 16:32 CDT

Apr 8, 2026

Service Outage: Emails to hr4u@wustl.edu blocked

Resolved - WashU IT Engineers have resolved the issue in which emails to hr4u@wustl.edu were being blocked. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 8, 15:48 CDT

Investigating - WashU IT is investigating an issue in which emails to hr4u@wustl.edu were being blocked.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 8, 15:46 CDT

Service Outage: Lab Equipment Automation Offline at BIH Building

Resolved - WashU IT Engineers have determined that the monitoring issue was the result of lab hardware malfunction and not because of a network problem. The problematic hardware will be addressed by Facilities personnel outside of the major incident process If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 8, 06:40 CDT

Investigating - WashU IT is investigating an issue with lab equipment automation in the basement of the BIH building, required for proper monitoring of lab safety equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 8, 06:30 CDT

Apr 7, 2026

Service Outage - High Severity: Southwest Pediatrics Wifi Unavailable

Resolved - WashU IT Engineers have investigated and determined that there is no current service outage at the Southwest Pediatrics site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 7, 11:32 CDT

Investigating - WashU IT is investigating reports that wifi connectivity is unavailable across the entire first floor where their exam rooms are located, impacting patient care.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 7, 10:19 CDT

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

Service Outage - High Severity: Imprivata Login Issues

Resolved - WashU and BJC IT Teams identified and resolved the issues affecting Imprivata login. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 3, 10:40 CDT

Investigating - WashU IT is investigating an issue with Imprivata badge logins issues at multiple clinic locations. When someone logs out, the screen to log back in is very slow to appear, and logging in also takes a long time to process.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 3, 09:12 CDT

Service Outage: Aria

Resolved - WashU IT Engineers have resolved the issue with Varian Aria.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 3, 09:05 CDT

Identified - Washington University IT has identified an issue with the Varian Aria application and Eclipse workflows.

A workaround is available through the FMD platform.

Radiation Oncology is working with the vendor , WashU IT, and BJC IT to resolve the issue. We appreciate your patience as we work to restore service.
Apr 3, 08:42 CDT

Apr 2, 2026

Service Advisory: Microsoft 365 Admin Console

Resolved - Microsoft published an advisory regarding reports that some users were intermittently unable to access the Microsoft 365 admin portal, and that they have already identified and resolved the root cause. User facing 365 applications were unaffected, and individual admin sites for each service remained accessible during this time. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 2, 17:04 CDT

Apr 1, 2026

Service Outage: Facilities Automation Devices Offline at CSRB North Tower

Resolved - WashU IT Engineers have resolved the network connectivity issue affecting Facilities automation devices at CSRB North Tower. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 1, 05:58 CDT

Update - We are continuing to investigate this issue.
Apr 1, 05:56 CDT

Investigating - WashU IT is investigating an issue with network connectivity for devices at CSRB North Tower.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Apr 1, 05:16 CDT

Mar 31, 2026

Vendor Service Advisory: Outlook Templates

Resolved - Microsoft has resolved the issues affecting templates within Outlook. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 16:52 CDT

Investigating - Microsoft has published an alert about a service issue affecting templates within Outlook.

Description: This issue impacts both the Outlook desktop client and Outlook on the web. Some users may find that the “My Templates” icon is missing from the Outlook ribbon or may be missing templates from the normal file location.

Microsoft has identified a potential root cause and is working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 26, 11:22 CDT

Service Outage: Spectrum Network Issues

Resolved - WashU IT Engineers and Spectrum have resolved the Spectrum internet connectivity issue affecting several locations. Spectrum's services appear stable and WashU IT will continue to work with them to understand root causes. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 16:00 CDT

Update - We are continuing to investigate this issue.
Mar 31, 15:58 CDT

Investigating - WashU IT is investigating an issue with intermittent Internet outages at several locations served by Spectrum internet. A ticket has been opened with Spectrum and techs have been dispatched to affected locations with wifi hotspots.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 31, 15:57 CDT

Service Restored: Pathology File Share

Resolved - WashU IT Engineers identified and resolved an issue affecting a Pathology file share. Pathology users may have been unable to access some files between 3/30/26 8pm through 3/31/26 10:30am. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 10:30 CDT