Washington University

Service Outage: MECM and Software Center

Update - WashU IT will continue to monitor the MECM instance after a change to service account permissions to prevent a recurrence that is planned for this evening. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 11, 2026 - 16:35 CDT

Monitoring - WashU IT has introduced a possible fix for the MECM outage that was affecting Windows imaging and Software Center by rebooting a non-responsive server Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 11, 2026 - 09:09 CDT

Investigating - WashU IT is investigating an issue with MECM and Software Center. Imaging of Windows systems and Software Center functionality are impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 11, 2026 - 08:58 CDT

Spectrum Service Outage @ WUCA Monarch Pediatrics

Investigating - WashU and BJC IT teams are monitoring a Spectrum circuit outage which is affecting network, internet and phone services at WUCA Monarch Pediatrics. BJC IT is working on the option on redirect calls to a mobile phone until the site closes at 4:30pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 11, 2026 - 15:44 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Major Outage

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Major Outage

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities - Power, Water, Etc Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 11, 2026

Unresolved incidents: Spectrum Service Outage @ WUCA Monarch Pediatrics, Service Outage: MECM and Software Center.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Vendor Service Outage: Canvas

Resolved - WashU IT has concluded the major incident for Canvas. Technical teams will continue to monitor the environment for technical and security concerns, and may continue to perform updates or configuration changes as needed in conjunction with the Canvas vendor. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 8, 17:06 CDT

Update - WashU IT technical teams are continuing to monitor the Canvas service to ensure normal operations. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

_________________________________

Previous update:

On May 7 an unauthorized actor made changes to the Canvas service and to the pages which appear when some individuals log into Canvas. Instructure placed Canvas into maintenance mode to prevent further unauthorized access. Instructure worked with independent forensics partners and found no evidence that the unauthorized actor obtained credentials for WashU accounts. We continue to work with Instructure to monitor the situation.

In an abundance of caution, we recommend individuals monitor their accounts for any suspicious activity and Faculty members have been advised to download all gradebooks.

Please visit the Instructure Security Incident Update and FAQ's (https://www.instructure.com/incident_update) for more information.
May 8, 14:14 CDT

Update - WashU IT has restored Canvas access.

On May 7 an unauthorized actor made changes to the Canvas service and to the pages which appear when some individuals log into Canvas. Instructure placed Canvas into maintenance mode to prevent further unauthorized access. Instructure worked with independent forensics partners and found no evidence that the unauthorized actor obtained credentials for WashU accounts. We continue to work with Instructure to monitor the situation.

In an abundance of caution, we recommend individuals monitor their accounts for any suspicious activity and Faculty members have been advised to download all gradebooks.

Please visit the Instructure Security Incident Update and FAQ's (https://www.instructure.com/incident_update) for more information.

If you experience issues, please email or call us at ithelp@wustl.edu or 314-933-3333.
We appreciate your patience as we ensured the security of the service.
May 8, 10:12 CDT

Monitoring - WashU IT has confirmed that Canvas services are being restored. Out of an abundance of caution, WashU will temporarily disable user access to Canvas. Additional information will be communicated on Friday 5/8 ~9:30am.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 7, 22:37 CDT

Update - WashU IT is investigating reports that Canvas is unavailable. Canvas vendor Instructure has posted a notification on their Status Page that they are experiencing a service outage. Additional details are available here: https://status.instructure.com/. Our next update will be on Friday 5/8 ~9am or when the vendor provides an updated status.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 7, 18:01 CDT

Investigating - WashU IT is investigating reports that Canvas is unavailable. Canvas vendor Instructure has posted a notification on their Status Page that they are experiencing a service outage. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 7, 15:48 CDT

May 7, 2026

May 6, 2026

Vendor Service Outage - High Severity: Box Storage

Resolved - Box Storage Support has resolved their service issues and has restored service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 6, 22:10 CDT

Investigating - WashU IT is investigating reports of Box Storage error messages. Box support has posted a status page acknowledging a service issue. Additional details can be found here: https://status.box.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 20:40 CDT

BJC P1 - Temperature Tags Not Communicating

Resolved - BJC has resolved the issue affecting temperature tags. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 6, 16:35 CDT

Investigating - BJC has started a P1 call for an issue with temperature tags not communicating, affecting East Region.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 15:49 CDT

Service Outage - High Severity: 4444 Forest Park Research Network

Resolved - WashU IT Engineers have resolved the issue affecting the WURN research network at 4444 Forest Park. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
[Uncheck components that were affected and are now recovered]
May 6, 13:05 CDT

Investigating - WashU IT is investigating an issue with network connectivity for the WURN research network at 4444 Forest Park, affecting around 10 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 12:05 CDT

May 5, 2026

No incidents reported.

May 4, 2026

Vendor Service Outage: Workday

Resolved - Workday has resolved the issue affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 19:21 CDT

Update - WashU IT has received reports that Workday is inaccessible. The Workday vendor continues working to fully restore services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 18:00 CDT

Update - WashU IT has received reports that Workday is inaccessible. The Workday vendor has continued to work on resolving the issue and has at least partially restored services, but users may experience slow response times.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 17:01 CDT

Investigating - WashU IT has received reports that Workday is inaccessible. The Workday vendor has posted acknowledgment that they are experiencing a service outage in one of their data centers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 15:48 CDT

Service

Resolved - This incident has been resolved.
May 4, 18:14 CDT

Monitoring - WashU IT is aware of an issue that affected receiving email from external parties between 3:55 and 4:10pm.

The issue is resolved and teams are monitoring service health.
May 4, 17:19 CDT

Service Outage - High Severity: Kaltura/Canvas Integration

Resolved - WashU IT Engineers have confirmed that the vendor has restored Kaltura and Canvas services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 09:47 CDT

Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 3, 11:05 CDT

Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 15:31 CDT

Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 13:16 CDT

Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Technical teams are working with our vendors to identify and resolve the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 11:46 CDT

Investigating - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Technical teams are opening support tickets with our Canvas and Kaltura vendors for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 09:39 CDT

May 3, 2026

May 2, 2026

May 1, 2026

Service Outage: Sam Fox School Plotter Print Issues

Resolved - WashU IT Engineers have resolved the Sam Fox School Plotter printing issues with the latest version of PrintDeploy on IOS v26. Since the affected population is unmanaged devices, resolution consisted of an email notification advising affected users to revert to a functional version of PrintDeploy. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 1, 14:31 CDT

Investigating - WashU IT is investigating an issue with printing to plotters from Apple devices. The details of the printing issues depend on the versions of IOS and PrintDeploy.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 13:41 CDT

Apr 30, 2026

No incidents reported.

Apr 29, 2026

Service Outage - High Severity: Windows Computers Forced Reboot

Resolved - WashU IT Engineers have resolved the issue which caused unplanned workstation reboots. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 29, 12:52 CDT

Investigating - WashU IT is investigating an issue which caused some users' managed Windows computers to reboot unexpectedly. The issue has been traced to unexpected impact from a planned change. The update which caused the unexpected reboots has been disabled, and no further impact is expected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 29, 12:03 CDT

Wohl Hospital - 6th Floor Network Outage

Resolved - This incident has been resolved.
Apr 29, 08:53 CDT

Investigating - Network services, including Wired network, Wireless network, and VoIP phone service, are unavailable on the 6th floor of Wohl hospital.

Teams have identified the issue as a failed hardware component and are working to replace it.
Apr 29, 08:20 CDT

Apr 28, 2026

Severe Weather Monitoring - 4/27/26

Resolved - Monitoring has concluded.
Apr 28, 08:39 CDT

Update - 1:30 update - All WashU sites are currently up.

We are continuing to monitor for any further issues.
Apr 27, 13:30 CDT

Update - We are continuing to monitor for any further issues.
Apr 27, 13:00 CDT

Monitoring - WashU IT is monitoring severe weather impact today 4/27/26.

No sites are currently offline.
Apr 27, 12:45 CDT

Apr 27, 2026