Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2026

No incidents reported today.

Mar 23, 2026

Service Outage - High Severity: CCure Building Lock System Unavailable

Resolved - WashU IT Engineers have resolved the issue affecting CCure by restarting a database server. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 23, 11:42 CDT

Investigating - WashU IT is investigating an issue with the CCure Building Lock System application. Users are trying to log in and are receiving an error message about the server interacting with the database.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 23, 10:20 CDT

Service Outage - High Severity: Continuum.wustl.edu Unavailable (Ophthalmology Image Site)

Resolved - WashU IT Engineers have resolved the expired certificate issue with the Continuum website. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 23, 11:30 CDT

Update - WashU IT continues to investigate the issue with renewing the expired certificate on the Continuum website.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Mar 23, 10:26 CDT

Investigating - WashU IT is investigating an issue with the Continuum.wustl.edu website. This site is used within Epic for doctors to view Ophthalmology images. An SSL certificate expired for the site and as a result, accessing the site returns a message about the connection not being private. A support ticket has been opened with the SSL certificate provider for assistance on creating a new certificate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 23, 09:20 CDT

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Service Outage - Low Severity: Keystone Curriculum Management Site Unavailable

Resolved - WashU IT Engineers have resolved the issue affecting Keystone.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 20, 02:49 CDT

Investigating - WashU IT is investigating an issue with the Keystone Curriculum Management System website (https://keystone.wustl.edu/) being unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 20, 01:46 CDT

Mar 19, 2026

No incidents reported.

Mar 18, 2026

Service Outage (Vendor) - High Severity: Box Storage

Resolved - Box Storage support has posted a notification on their status page that they had a brief service interruption, which has now been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 18, 13:54 CDT

Investigating - WashU IT is investigating reports of service issues with Box Storage. Users are reporting slow performance or are otherwise unable to open some files or view previews. Box has not posted an initial acknowledgement of the issue, but online indicators show that other customers are also reporting difficulties. Technical teams are opening a support ticket with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 18, 13:49 CDT

Service Outage: Internet outage at Occupational Therapy Clinic at 1631 A. Roy Dri., Washington, MO

Resolved - WashU IT Engineers and Spectrum have resolved the Internet outage affecting the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO due to fiber damage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 18, 13:28 CDT

Update - Spectrum has announced that they have repaired the fiber serving the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. Teams are continuing to monitor the service and await confirmation from users at the clinic that Internet connectivity via the wired network has resumed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 18, 13:11 CDT

Monitoring - WashU IT has implemented an alternative path to the Internet for the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. All machines except one, which has been deemed non-critical, are now online via wi-fi hotspot. Spectrum has retracted its ETA for repairing the cut fiber. Teams are continuing to monitoring the service and Spectrum's updates. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 18, 10:49 CDT

Identified - Users at the OT clinic at 1631 A. Roy Dr. in Washington, MO report that they are still unable to connect to the Internet due to the Spectrum outage and problems connecting via the wifi hotspots. WashU IT teams are working to resolve.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 18, 09:24 CDT

Monitoring - WashU IT has introduced a possible fix for the Internet outage at 1631 A. Roy Dr.. Wifi access points at the clinic were activated remotely. The clinic is opening at the time of this update and teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 18, 08:18 CDT

Identified - Washington University IT has been notified by Charter of a cut Internet fiber serving the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. WashU IT will dispatch technicians to provide alternate means of Internet access.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 18, 07:05 CDT

Mar 17, 2026

No incidents reported.

Mar 16, 2026

Service Outage: KnowledgeLake Login Issues

Resolved - WashU IT Engineers and the vendor, KnowledgeLake, have resolved the issue in which KnowledgeLake users either could not log on or were presented with a blank screen. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 16, 16:37 CDT

Monitoring - KnowledgeLake has performed a system restore as a possible fix for the issue in which KnowledgeLake users either were unable to log on or were presented with a blank screen upon logging on. Initial reports are that this is resolving the issues. Teams are continuing to monitor the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 16, 14:55 CDT

Identified - Washington University IT and KnowledgeLake have identified the issue either preventing KnowledgeLake users from logging on or being presented a blank screen upon successful login. KnowledgeLake has restored functionality to several individuals and is developing a plan to address the remainder of the population.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 16, 11:52 CDT

Update - WashU IT and the vendor, KnowledgeLake, continue to investigate the issue in which KnowledgeLake users either cannot log in or are presented with a blank screen upon successful login.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 16, 10:33 CDT

Investigating - WashU IT is investigating an issue with KnowledgeLake in which users are unable to log in. WashU IT is working with the vendor to investigate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 16, 09:39 CDT

Service Outage - Low Severity: Saviynt Delayed Processing

Resolved - WashU IT Engineers have resolved the issues affecting Saviynt. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 16, 12:03 CDT

Update - WashU IT is investigating an issue with delayed processing in Saviynt which may be affecting the processing of account changes and updates. A configuration change was implemented on 3/9 to help fix the issue, but on 3/10 the change had to be reverted due to unanticipated impact to other services. Technical teams will continue to work with the vendor on a permanent fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 10, 16:29 CDT

Update - WashU IT is investigating an issue with delayed processing in Saviynt which may be affecting the processing of account changes and updates. The vendor has been working with AWS to try and identify the root cause of the issue. In the meantime, technical teams will be testing some configuration changes for a potential workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 9, 17:34 CDT

Update - WashU IT is investigating an issue with delayed processing in Saviynt due which may be affecting the processing of account changes and updates. Technical teams continue to work with the vendor to troubleshoot the issue and identify the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 6, 15:24 CST

Update - WashU IT is investigating an issue with delayed processing in Saviynt due which may be delaying the processing of account changes and updates. Technical teams are working with the vendor to identify the source of the intermittent connectivity issues affecting Saviynt, and there is a call with the vendor scheduled for Friday afternoon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 5, 16:47 CST

Investigating - WashU IT is investigating an issue with delayed processing in Saviynt due to intermittent connectivity issues. While there is no direct user impact at this time, data for things like account changes (including self-service), new accounts and group membership may not be processed in the normal time frame.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 5, 13:39 CST

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

BJC Service Outage: Intermittent Network Connectivity

Resolved - This incident has been resolved.
Mar 13, 08:01 CDT

Investigating - BJC is investigating issues with ZScaler which is causing intermittent network connectivity for various applications and devices. WashU users will generally not be affected as our PC's and users route out through WashU's proxy systems.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 12, 16:17 CDT

Mar 12, 2026

Service Degradation: Login Services

Resolved - This incident has been resolved.
Mar 12, 21:29 CDT

Monitoring - WashU IT has introduced a possible fix for the login issue.

Teams are monitoring the service.
Mar 12, 21:08 CDT

Investigating - WashU IT is investigating an issue with affecting some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Mar 12, 21:07 CDT

Mar 11, 2026

No incidents reported.

Mar 10, 2026

Service Outage: Network Connectivity Lost between Data Warehouse and RMS data

Resolved - WashU IT Engineers have resolved Data Warehouse - RMS data connectivity issue by rolling back a network change. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 10, 10:53 CDT

Update - We are continuing to investigate this issue.
Mar 10, 10:51 CDT

Investigating - WashU IT is investigating an issue in which the Data Warehouse lost connectivity with RMS data hosted by InfoEd. Overnight processing was unable to load RMS data, resulting in stale data in the Data Warehouse.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 10, 10:51 CDT

Service Outage (Vendor) - High Severity: Microsoft Teams Intermittent Audio Issues

Resolved - Microsoft has identified and resolved the issue affecting Teams audio. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 10, 10:46 CDT

Investigating - WashU IT is receiving reports of intermittent audio issues with Microsoft Teams. Microsoft has posted a notification about a service outage on their end. Please see additional details here: https://x.com/MSFT365Status/status/2031384458893361389

"We're investigating an issue in which some Teams users in North America may experience poor audio and video quality. More information may be found in the Microsoft 365 admin center under TM1248186."

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 10, 10:14 CDT

Service Restored - Mulesoft Backend VPN

Resolved - WashU IT Engineers identified and resolved an issue with Mulesoft's back end VPN connection, which was affecting integrations with things like Archibus and Cisco ISE. The issue was traced to a planned change on 3/9 to fix an issue with Saviynt. That change was backed out this morning and the impact to Mulesoft was resolved. There was no direct user impact.

We appreciate your patience during this incident.
Mar 10, 10:07 CDT