Washington University

Service Outage - Low Severity: Saviynt Delayed Processing

Update - WashU IT is investigating an issue with delayed processing in Saviynt which may be affecting the processing of account changes and updates. The vendor has been working with AWS to try and identify the root cause of the issue. In the meantime, technical teams will be testing some configuration changes for a potential workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 09, 2026 - 17:34 CDT

Update - WashU IT is investigating an issue with delayed processing in Saviynt due which may be affecting the processing of account changes and updates. Technical teams continue to work with the vendor to troubleshoot the issue and identify the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 06, 2026 - 15:24 CST

Update - WashU IT is investigating an issue with delayed processing in Saviynt due which may be delaying the processing of account changes and updates. Technical teams are working with the vendor to identify the source of the intermittent connectivity issues affecting Saviynt, and there is a call with the vendor scheduled for Friday afternoon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 05, 2026 - 16:47 CST

Investigating - WashU IT is investigating an issue with delayed processing in Saviynt due to intermittent connectivity issues. While there is no direct user impact at this time, data for things like account changes (including self-service), new accounts and group membership may not be processed in the normal time frame.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 05, 2026 - 13:39 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

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McKelvey School of Engineering Operational

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Administrative & Enterprise Systems Degraded Performance

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Degraded Performance

Partial Outage

Major Outage

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Past Incidents

Mar 10, 2026

No incidents reported today.

Mar 9, 2026

Service Degradation: Delayed email notifications from RMS

Resolved - WashU IT Engineers have resolved the RMS delayed email notifications problem. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 9, 15:57 CDT

Update - We are continuing to monitor for any further issues.
Mar 9, 15:56 CDT

Update - WashU IT continues to monitor the delivery of email notifications from RMS. Thus far there are no reports of delayed email notifications.
Mar 9, 10:05 CDT

Monitoring - WashU IT has introduced a possible fix for the delayed email notifications in RMS. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 6, 15:34 CST

Investigating - WashU IT has been monitoring RMS email notification performance subsequent to the vendor's corrective measures, but users are still seeing delayed notification delivery. We continue to investigate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 6, 12:30 CST

Monitoring - The vendor that supports the RMS application has applied a corrective measure and emails are starting to arrive in a timely manner. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 6, 12:02 CST

Investigating - WashU IT is investigating an issue with RMS in which email notifications are delayed.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Mar 6, 11:00 CST

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

Service Outage - High Severity: Network Unavailable @ 955 Executive Parkway

Resolved - WashU IT Engineers have resolved the issues affecting network availability at this site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 6, 15:21 CST

Investigating - WashU IT is investigating an issue with network connectivity at 955 Executive Parkway. Technical teams are opening a support call with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 6, 12:58 CST

Service Outage - High Severity: Microsoft 365 Service Outage

Resolved - WashU IT Engineers have identified the issue affecting connectivity to some Microsoft 365 services as a security block on a firewall. We have manually bypassed that block to allow traffic to the affected services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 6, 09:16 CST

Investigating - WashU IT is investigating potential service issues with Microsoft 365 services, including Sharepoint. Technical teams are opening a support ticket with Microsoft for further assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 6, 08:30 CST

Mar 5, 2026

Epic Unavailable for some clients

Resolved - WashU IT Engineers have resolved the inability of a small number of clients to access Epic by manually completing the upgrade installations. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 5, 10:25 CST

Investigating - WashU IT has received reports that Epic is unavailable for some clients. We are investigating the issue.
Mar 5, 08:31 CST

Mar 4, 2026

No incidents reported.

Mar 3, 2026

Service Outage - Low Severity: Delayed Mulesoft Processing

Resolved - WashU IT Engineers have confirmed that the backlog of Mulesoft data has finished being processed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 3, 17:22 CST

Update - WashU IT continues to troubleshoot the issues affecting Mulesoft processing. A backlog of records updates is still being processed, but at this time we believe all account changes have been applied and are current. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 3, 15:29 CST

Investigating - WashU IT is investigating an issue with slow performance in Mulesoft. This will cause delays to processing of account changes, including new user accounts and self-service account changes in Workday.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 3, 13:13 CST

West Campus card access failures

Resolved - WashU IT Engineers have resolved the West Campus card access issue. Upon reconfiguration to use DNS resolution, the system began performing nominally again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 3, 15:53 CST

Investigating - Card swipes are failing to unlock doors at West Campus Building 414. Known to affect the 3rd and 4th floors. We are investigating the issue.
Mar 3, 15:51 CST

BJC Service Outage: Network Slowness Affecting Multiple Applications

Resolved - BJC IT has identified the cause of the network performance issues as being related to the Lumen circuit for their west region. Switching to the AT&T circuit resolved the impact. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 3, 12:06 CST

Investigating - BJC IT has started a P1 call due to reports of general network slow performance affecting multiple apps and locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 3, 09:48 CST

Haiku Access for Some Residents and Trainees

Resolved - WashU IT networking team performed a change on Feb. 26th related to the symptoms experienced with this issue. After valdiating with customers, this problem is now resolved.
Mar 3, 09:22 CST

Update - We are continuing to monitor for any further issues.
Mar 3, 09:20 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 10:11 CST

Update - Teams are working to identify affected customers to reproduce the issue and understand the conditions in which the issue might occur.
Feb 24, 07:31 CST

Investigating - WashU IT is aware of reports of some residents and trainees being unable to connect to Haiku when on WiFi.

WashU is working with BJC and Epic teams to investigate the reports.
Feb 23, 11:17 CST

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Feb 26, 2026

No incidents reported.

Feb 25, 2026

BJC Service Outage: Varian Login Not Working

Resolved - BJC IT has resolved the issue affecting Varian login. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 25, 16:06 CST

Identified - BJC Technical teams identified unexpected impact from the installation of a new domain controller earlier. The domain controller has been removed and service appears to be restored. Technical teams continue to investigate root cause before standing down the P1 call.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 25, 15:07 CST

Investigating - BJC has started a P1 call for issues with Varian login not working. (Varian is used in Oncology and Radiation Oncology).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 25, 14:10 CST

Feb 24, 2026