Washington University

Service Outage - Low Severity: Internal ChatGPT Errors

Investigating - WashU IT is investigating an issue with gpt.wustl.edu (ChatGPT) returning HTTP Error 500, saying the page isn't working. Technical teams are working to troubleshoot the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 14, 2025 - 12:43 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

S-Fax Operational

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Google Operational

Adobe Creative Cloud Operational

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Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Major Outage

WashU IT Hosted Websites Operational

Externally Hosted Websites Major Outage

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2025

No incidents reported today.

Oct 14, 2025

Unresolved incident: Service Outage - Low Severity: Internal ChatGPT Errors.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

Service Outage (Vendor) - Low Severity: Microsoft Azure Portal

Resolved - Microsoft has resolved the issue affecting Azure portal service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 9, 20:10 CDT

Update - WashU IT has received reports that the Microsoft Azure portal is either unavailable or content within the portal is inaccessible. Microsoft is monitoring the stability of their Azure platform and is still working to fully restore service. Please see the Azure status page for more information: https://azure.status.microsoft/en-us/status
Oct 9, 19:21 CDT

Update - WashU IT has received reports that the Microsoft Azure portal is either unavailable or content within the portal is inaccessible. Microsoft has taken steps to mitigate the issue and is monitoring their environment to ensure a successful update to their customers. Please see the Azure status page for more information: https://azure.status.microsoft/en-us/status
Oct 9, 17:57 CDT

Investigating - WashU IT has received reports that the Microsoft Azure portal is either unavailable or content within the portal is inaccessible. Microsoft has acknowledged a service issue on their side which is affecting multiple customers. End user impact to WashU users is minimal; the main impact is to WashU IT teams who cannot get into the portal to manage settings and integrations. Please see the Azure status page for more information: https://azure.status.microsoft/en-us/status

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 9, 16:15 CDT

Microsoft Vended Outage - BJC Email, Teams

Resolved - Microsoft has resolved the issue with vended services.

More information can be found at https://status.cloud.microsoft/ .
Oct 9, 14:46 CDT

Monitoring - WashU IT is aware of Microsoft issues affecting BJC Teams and Outlook.

WashU teams are currently evaluating service health to determine if there is WashU impact.
Oct 9, 14:07 CDT

Service Outage Advisory (Low Severity): Qualtrics Dashboards and Widgets

Resolved - WashU IT is investigating an issue with the Qualtrics survey delivery and analytics platform. Due to a contractual issue with the vendor, dashboards and widgets are currently unavailable. Contract discussions are underway to inquire about restoring this feature.

Please call 314-933-3333 if you have any questions.
Oct 9, 12:00 CDT

Oct 8, 2025

No incidents reported.

Oct 7, 2025

Service Outage - Low Severity: IDM Provisioning Delays

Resolved - WashU IT Engineers worked with the vendor to resolve the issue affecting IDM provisioning. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 7, 09:23 CDT

Update - WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis. Technical teams are monitoring the environment and waiting for the vendor to complete their analysis of our technical data. Next update will be ~10:30am on Tuesday, 10/7/25.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 6, 17:19 CDT

Update - WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis. Technical teams continue to investigate the issue internally and are waiting for assistance from the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 6, 16:25 CDT

Update - WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis. Technical teams are still working with Infoblox TAC for assistance and have continued internally investigating.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 6, 15:06 CDT

Update - WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis. Technical teams have opened a support case with Infoblox TAC for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 6, 13:29 CDT

Investigating - WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 6, 11:59 CDT

Oct 6, 2025

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

Service Outage: Student BearBucks Accounts Unavailable (Atrium)

Resolved - WashU IT Engineers have resolved the issue affecting student BearBucks accounts. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 1, 19:25 CDT

Identified - Washington University IT has identified an issue affecting Atrium (BearBucks). Some students are unable to use BearBucks. A fix has been implemented and data is being reprocessed to restore access to the affected users. Current estimated time of restoration is approximately 7pm.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 1, 17:07 CDT

Monitoring - Restoration is still underway and teams are monitoring progress.
Oct 1, 16:40 CDT

Identified - Washington University IT has identified an issue affecting Atrium (BearBucks). Some students, faculty, and staff are unable to use BearBucks.

A fix has been implemented, resolution is estimated at 1 hour (5:00 PM). Teams are monitoring restoration.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 1, 15:55 CDT

Vendor Service Degradation: Emma

Resolved - WashU IT Engineers have confirmed that the vendor has restored service to Emma. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 1, 13:04 CDT

Identified - Marigold, the Emma vendor, has announced slow performance impacting the Emma web application.

Pages may load slowly when working within Emma.

Detailed information can be found at https://status.myemma.com/
Oct 1, 10:35 CDT