Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

S-Fax Operational

Cloud Services Operational

Google Operational

Adobe Creative Cloud Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

Service Outage: Extended Learning Instance Not Loading Properly

Resolved - WashU IT Engineers have resolved the issue affecting the extended learning site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 14, 19:56 CDT

Investigating - WashU IT is investigating an issue with an instance of Instructure for non-WashU students taking non-credit courses. The URL (wustl-catalog.instructure.com) behavior seems to have changed some time in the past day or two, adding an additional string of characters to the end of the link and causing it not to load properly. Technical teams have opened a support case with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 14, 19:26 CDT

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

BJC P1 - Temperature Tag Readings Delayed @ Multiple Locations

Resolved - BJC IT Engineers have resolved the issue affecting temperature tags. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 11, 16:41 CDT

Investigating - WashU and BJC IT are aware that Securitas (Stanley) tags are experiencing intermittent delays. Readings are delayed approximately 45 - 60 minutes. Users might see an ‘asset not communicating’ message or data may appear gray for working offline.. As of 1030, it appears both academic and community locations are impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 11, 10:39 CDT

Sep 10, 2025

Service Outage (Vendor) - High Severity: Data Warehouse Out of Date

Resolved - WashU IT Engineers have resolved the issue affecting data warehouse, and all data should now be up to date. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 10, 18:06 CDT

Update - WashU IT is investigating an issue with information in the Data Warehouse being stale/out of date. Microsoft has implemented a fix for their Azure platform. WashU IT has finished the bulk of the manual data processing with the exception of Slate, which is still in progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 18:01 CDT

Monitoring - WashU IT is investigating an issue with information in the Data Warehouse being stale/out of date. Microsoft has implemented a fix for their Azure platform. WashU IT is now manually processing data to get caught up.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 15:07 CDT

Update - WashU IT is investigating an issue with information in the Data Warehouse being stale/out of date. Users running reports out of the data warehouse will only see information through 9/9/25. Microsoft is still working to resolve service issues in their Azure platform.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 10:57 CDT

Investigating - WashU IT is investigating an issue with information in the Data Warehouse being stale/out of date. Users running reports out of the data warehouse will only see information through 9/9/25. Microsoft has communicated that they are working to resolve service issues on their Azure platform. A support ticket has been opened with Microsoft to ensure that impact to WashU is addressed.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 09:12 CDT

Sep 9, 2025

CampusPress Sites Down From Campus/VPN

Resolved - WashU IT Engineers and the CampusPress vendor have resolved the issue affecting some University websites. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 9, 10:45 CDT

Investigating - Some WashU sites that are hosted by CampusPress are not available from Campus/VPN. Users are able to access these sites from non-WashU networks.

WashU IT will be working with WashU Marketing and Communications to open a ticket with CampusPress.
Sep 9, 07:51 CDT

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

GPT.Wustl Outage

Resolved - This issue has been resolved.
Sep 5, 11:38 CDT

Investigating - WashU IT is aware of an issue affecting gpt.wustl.edu. Users may be receiving a 400 or 500 web error.

Teams are reaching out to the service owner to begin investigation.
Sep 5, 11:12 CDT

Sep 4, 2025

Vendor Service Outage: Box Storage

Resolved - Box Storage has advised that they have successfully recovered their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 4, 14:14 CDT

Monitoring - WashU IT is investigating reports of issues with Box Storage applications not loading. The vendor has implemented a fix for their service issue and is monitoring to ensure that no further issues are identified. Please refer to https://status.box.com/ for additional information.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 4, 13:54 CDT

Investigating - WashU IT is investigating reports of issues with Box Storage applications not loading. The issues are believed to be a vendor service issue. We will continue to monitor https://status.box.com/ until the vendor acknowledges the service issue and provides more details.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 4, 13:18 CDT

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.